Sales Manager
(Chat Sales)

About the role

SmartShop is an Apple Developer account provider for developers, app studios, and media buying teams. We have been operating since 2024 and have already delivered more than 2,000 accounts to our clients.

We are looking for a Sales Manager (Chat Sales) who will respond to inbound inquiries, advise clients, help them choose the right account, and guide their orders through every stage — from the first message and payment to ongoing cooperation.

Most communication takes place through chats. We are not looking for someone who tries to sell at any cost. We need a specialist who can communicate professionally, understand each client's needs, provide clear advice, and build long-term relationships. For us, the quality of work with clients and leads is more important than the formal number of sales.

Our goal is to develop a strong in-house specialist who gains a deep understanding of our product and niche. The manager will help you learn all the processes, answer your questions, and provide ongoing support.

What you will be doing

• Respond to inbound inquiries from Telegram, Instagram, the website, and other communication channels.
• Communicate with clients primarily through chats.
• Identify client needs and qualify inbound leads.
• Advise clients on Apple Developer accounts and help them select the most suitable option.
• Handle questions and objections professionally without putting pressure on the client.
• Process orders and monitor incoming payments.
• Transfer confirmed orders to the relevant departments and oversee their further completion.
• Maintain the CRM by recording inquiries, agreements, order statuses, and next steps.
• Follow up with leads in a timely manner.
• Work with the existing client base and search for new clients through chats.
• Support current clients and process their new orders.
• Work with repeat sales and upselling when they genuinely match the client's needs.
• Cooperate with the farming department and other team members.
• Support clients throughout every stage of cooperation and help resolve any questions that arise.

What is important to us

• At least one year of sales experience is preferred, particularly in online services, IT, digital, affiliate marketing, iGaming, media buying, or related industries.
• Experience working with a CRM and an understanding of the main stages of client interaction.
• The ability to communicate with clients professionally and clearly in writing.
• A basic understanding of Apple's infrastructure, Apple Developer accounts, and iOS applications.
• Fluency in Ukrainian or Russian.
• Intermediate English or higher, with the ability to communicate with clients in writing. AI tools may be used to prepare and proofread messages.
• Confidence in using computers and online services.
• The ability to use AI tools in daily work.
• Attention to detail, responsibility, and a systematic approach to handling inquiries and orders.
• A customer-focused mindset, patience, and the ability to listen carefully.
• A willingness to learn, understand the product, and grow together with the company.
• An interest in long-term cooperation rather than a short-term position focused on selling any available product.

💡 Previous sales experience will be an advantage but is not mandatory. We are open to entry-level candidates and students with basic CRM experience, client communication skills, and desire to develop in sales.

What we offer